Do you have a complaint or wish to lodge a dispute?
We take every concern, complaint or dispute very seriously as we strive to ensure we are providing our customers with the highest level of customer service. If for some reason you are not happy with our service please do not hesitate to contact us.
Is there an issue with the Lender?
Please let us know, and we can assist you to resolve your concern, complaint or dispute. As we act on behalf of the lender, we have limitations on what we can do, however we will do our utmost to ensure we assist you as best as possible.
Still not satisfied
If your concern, complaint or dispute is still not resolved and you are not satisfied with the outcome, you can contact our external dispute resolution service, The Australian Financial Complaints Authority.www.afca.org.au1800 931 678info@afca.org.auGPO Box 3 Melbourne VIC 3001
